Refund policy – Patch Collection

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Refund policy

Easy 365-Day Returns

At Patch Collection, we want your experience to be as seamless as possible. Whether you’ve changed your mind or something isn't quite right, we offer a flexible return window to keep you covered.

1. Return Timeline & Refund Options

You have a full 365 days from your delivery date to return eligible items. Your refund method depends on when the return is initiated:

Within 30 Days: Refunded to your original payment method.
After 30 Days: Issued as store credit.
In-Store Purchases: No cash refunds. A check will be issued following return approval.

2. Eligibility & Exclusions

To qualify for a return, items must be unworn, unused, and in their original packaging with all tags attached. Please include your receipt or order number.

Non-Returnable Items:

Personalized or custom products
Final sale and clearance items
Gift cards

3. How to Start Your Return

You can choose the method that works best for you:

Online Portal: Visit our [Return Portal Here] to start the process.
By Mail: Send your items directly to:

Patch Collection

11718 N. Garden St, Building C

Houston, TX 77071

Return Labels: You may request a pre-paid label; the cost will be deducted from your total refund. If we made a mistake or the item is defective, the return shipping is on us!

4. Processing Time

Once we receive and inspect your item, we’ll send you an email notification.

Refunds: Processed within 10 business days of approval.
Status Updates: If you haven't seen your refund after 15 business days, please reach out to us at support@patchcollection.com.

5. Exchanges

We do not offer direct exchanges. To get a different item quickly, please return your original purchase for a refund and place a new order for the replacement.

6. European Union "Cooling-Off" Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

7. Need Help?

Our team is here to assist you:

Email: support@patchcollection.com
Phone: 1-866-594-4756 (Chat with a service team member)

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